FAQs

once you check out & make the payment, you will receive an email confirming your order (with your order ID, amount & shopping details).

 yes, we do take orders via instagram DMs.

however, we recommend making purchases via the web-shop so as to make the experience hassle-free and avoid any communication back-and-forth.

all ready-to-ship products are dispatched within 2-3 business days.

all made-to-order products are dispatched between 2-4 weeks, depending on the article ordered.

you may check the description of the products in order to understand the timelines better.

you shall receive regular updates about your order once it's dispatched from our end.

you can track order by clicking on the tracking link shared with you in the order confirmation email.

if in case you cannot find the link and/or the AWB number of the package, please reach out. we will be happy to assist you! :)

not guaranteed, because we don't bulk produce.

but sometimes we may have some high-demand products pre-created. please get in touch with us in order to know more!

fret not, if in case you have ordered more than once, please get in touch with us immediately. we'll cancel the order from the backend & refund the amount right away. it may take between 24-48 hours for the payment to reflect on your end.

yes, all sarees come with free blouse pieces.

please check the description of the products thoroughly to know the same.

it is availability dependent.

please reach out to us as soon as you place an order to confirm the same.

we try our best to minimise any differences that may occur in the pictures and the actual products. for the same, we try to shoot the pictures in as natural a light as possible.

yet, since our products are handmade, slight irregularities and/or variations may occur due to factors beyond our control (lighting, differing screen resolutions, dyes, & hand-printing). these are not errors, but imperfections that add to the charm of handcrafted products.

thorough details of the fabric used, sizing, colours, and wash care are mentioned in the product description of each product.

should you require more elaboration, please get in touch with us for the same. 

a lot of our orders, being handcrafted and artisanal, make for excellent gifts!

we offer the following for free: 

• product(s) wrapped in our custom wrapping paper & ribbons to elevate the feel of the package.
  
• handwritten custom messages or notes that you may want to add to the gift.
• add dried flowers to the package to give them a rustic, old-school charm!

for anything else, please get in touch with us!